Customer Service

Our entire team is committed to providing the highest level of customer support possible and we encourage you to contact us to discuss your order should you have any problems or concerns. Hundreds of customers are making the shift to a healthier lifestyle every day by taking advantage of the revolutionary electronic cigarette. Let’s work together to give you the healthier lifestyle you want.

Call us Toll-Free: 1-866-830-2464

UK Customer Service: 44 (0) 845 528 0883.

Open 24 Hours, 7 Days a Week

Email us at support@ecigsbrand.com

While we strive for prompt support, please allow up to 24 hours for a response through email.

Quick Start Guide

Every E-Cigs customer should read our Quick Start Guide to help familiarize them with our electronic cigarette.

Download PDF Now! About 3 MB

Are electronic cigarettes safe?

Frequently Asked Questions

Are electronic cigarettes safe?

While no use of nicotine comes without risks, electronic cigarettes are one of the safest forms of nicotine available. Electronic cigarettes contain only water, propylene glycol, nicotine, and flavoring that imitates tobacco flavor and have their cartridges have been toxicologically tested and contains no known ingredients that are considered cancer-causing agents.

Do I need a lighter for the electronic cigarette?

No, you do not need a lighter for the electronic cigarette as it’s a completely electronic device. Do not try to light e-cigarette as it contains a lithium-ion battery which could be explosive if ignited.

What is the smoke that is released from the electronic cigarette?

The smoke released from the electronic cigarette is simply a water vapor that evaporates into the air within seconds and leaves no residue in the air without harming anyone around you with the second-hand smoke of traditional cigarettes.

Does the electronic cigarette have a taste?

Yes, most definitely! The carefully crafted taste resembles that of traditional tobacco, but users tend to find it smoother and cleaner as it lacks many other harsh additives and burning tobacco of a real cigarette. Don’t forget to ask about our menthol flavor.

Why do people switch to electronic cigarettes?

For similar reasons to why people smoke traditional cigarettes, smoking electronic cigarettes provides a smilar sensation. They provide delight and relaxation not to mention the social benefits from smoking with friends and colleagues. As well, electronic cigarettes are much more convenient as they can be smoked anywhere, have no risk of fire, leave no second-hand smoke and can be used an put away without waste. Lastly, the electronic cigarette alternative is much more cost effective as they cost approximately half that of traditional cigarettes.

Can I smoke anywhere?

Yes, our electronic cigarettes can be used legally almost anywhere, even where traditional smoking is prohibited. Because the electronic cigarette is not lit and smoke is not produced, it is not known to be prohibited from use under most laws and ordinances. Please check your local jurisdiction for details.

Can anyone use the electronic cigarette?

No, the electronic cigarette is intended for use only by adults of legal age and is not intended to be used by women who are pregnant or nursing and by those sensitive to nicotine.

Can electronic cigarettes be used to quit smoking?

While we have had customers claim this fact, our electronic cigarettes have not been tested or approved at this time as a smoking cessation device.

What is a nicotine cartridge?

The orange end of your electronic cigarette is the disposable and replaceable nicotine cartridge that contains the nicotine liquid that is atomized when inhaled.

How do you change cartridges?

To change the nicotine cartridge, simply unscrew the existing cartridge (orange end) and reverse the step with a new replacement.

What if my battery is dead?

If you're on a monthly plan with us, we offer free battery replacements. Just call our customer service to get your exchange setup. If you aren't on a monthly plan, we offer replacement batteries at a nominal cost. Please contact our customer service to purchase.

How long can does a single cartridge last?

A nicotine cartridge lasts several hours to a few days depending on your smoking frequency. With regular use, one cartridge is equivalent to about two packs of traditional cigarettes.

Are there any other nicotine cartridge options?

Your starter kit comes with nicotine in high strength, but we also offer medium strength and low strength. Our cartridges also come in menthol. Call us to switch or to order more.

What is the warranty on my electronic cigarette?

Our electronic cigarette comes with a one-year limited warranty. Should your unit become unusable from normal use, we will replace it for free. However, if you have an active refill membership, your unit is covered for replacement at any time. Please contact our customer service for details.

How do I return a product?

First contact our customer service number at the top of this page to request an RMA (Return Merchandise Authorization). It's important to write this number on your return package. Return shipping costs are the sole responsibility of the customer. Send your package to:

USA Warehouse Return Address:
E-Cigs Returns Department
2619 Industrial Row
Troy, MI 48084

UK Warehouse Return Address:
E-Cigs Returns Department
Coenecoop 595
2741 PT Waddinxveen
The Netherlands

Accessories

Car Charger

When you’re on the go you can keep your e-cigarette ready for smoking with our specially designed car charger. Its universal tip works in any standard car plug-in.