Our entire team is committed to providing the highest level of customer support possible and we encourage you to contact us to discuss your order should you have any problems or concerns. Hundreds of customers are making the shift to a healthier lifestyle every day by taking advantage of the revolutionary electronic cigarette. Let’s work together to give you the healthier lifestyle you want.
Call us Toll-Free: 1-866-830-2464
UK Customer Service: 44 (0) 845 528 0883.
Open 24 Hours, 7 Days a Week
Email us at firstname.lastname@example.org
While we strive for prompt support, please allow up to 24 hours for a response through email.
Quick Start Guide
Every E-Cigs customer should read our Quick Start Guide to help familiarize them with our electronic cigarette.
Are electronic cigarettes safe?
Frequently Asked Questions
While no use of nicotine comes without risks, electronic cigarettes are one of the safest forms of nicotine available. Electronic cigarettes contain only water, propylene glycol, nicotine, and flavoring that imitates tobacco flavor and have their cartridges have been toxicologically tested and contains no known ingredients that are considered cancer-causing agents.
No, you do not need a lighter for the electronic cigarette as it’s a completely electronic device. Do not try to light e-cigarette as it contains a lithium-ion battery which could be explosive if ignited.
The smoke released from the electronic cigarette is simply a water vapor that evaporates into the air within seconds and leaves no residue in the air without harming anyone around you with the second-hand smoke of traditional cigarettes.
Yes, most definitely! The carefully crafted taste resembles that of traditional tobacco, but users tend to find it smoother and cleaner as it lacks many other harsh additives and burning tobacco of a real cigarette. Don’t forget to ask about our menthol flavor.
For similar reasons to why people smoke traditional cigarettes, smoking electronic cigarettes provides a smilar sensation. They provide delight and relaxation not to mention the social benefits from smoking with friends and colleagues. As well, electronic cigarettes are much more convenient as they can be smoked anywhere, have no risk of fire, leave no second-hand smoke and can be used an put away without waste. Lastly, the electronic cigarette alternative is much more cost effective as they cost approximately half that of traditional cigarettes.
Yes, our electronic cigarettes can be used legally almost anywhere, even where traditional smoking is prohibited. Because the electronic cigarette is not lit and smoke is not produced, it is not known to be prohibited from use under most laws and ordinances. Please check your local jurisdiction for details.
No, the electronic cigarette is intended for use only by adults of legal age and is not intended to be used by women who are pregnant or nursing and by those sensitive to nicotine.
While we have had customers claim this fact, our electronic cigarettes have not been tested or approved at this time as a smoking cessation device.
The orange end of your electronic cigarette is the disposable and replaceable nicotine cartridge that contains the nicotine liquid that is atomized when inhaled.
To change the nicotine cartridge, simply unscrew the existing cartridge (orange end) and reverse the step with a new replacement.
If you're on a monthly plan with us, we offer free battery replacements. Just call our customer service to get your exchange setup. If you aren't on a monthly plan, we offer replacement batteries at a nominal cost. Please contact our customer service to purchase.
A nicotine cartridge lasts several hours to a few days depending on your smoking frequency. With regular use, one cartridge is equivalent to about two packs of traditional cigarettes.
Your starter kit comes with nicotine in high strength, but we also offer medium strength and low strength. Our cartridges also come in menthol. Call us to switch or to order more.
Our electronic cigarette comes with a one-year limited warranty. Should your unit become unusable from normal use, we will replace it for free. However, if you have an active refill membership, your unit is covered for replacement at any time. Please contact our customer service for details.
First contact our customer service number at the top of this page to request an
RMA (Return Merchandise Authorization). It's important to write this number on your
return package. Return shipping costs are the sole responsibility of the customer.
Send your package to:
USA Warehouse Return Address:
E-Cigs Returns Department
2619 Industrial Row
Troy, MI 48084
UK Warehouse Return Address:
E-Cigs Returns Department
2741 PT Waddinxveen
When you’re on the go you can keep your e-cigarette ready for smoking with our specially designed car charger. Its universal tip works in any standard car plug-in.